To return a product, please contact Customer Service.

We are happy to accept returns for store credit when the product is unused and is returned within 14 days of receipt.

We do not offer refunds on orders, as each product requires significant time and labor to fulfill. Refunds will only be issued in the case of fulfillment errors, such as incorrect or missing items. Additionally, return or exchange requests will be accepted only once per order.

Customers will be responsible for return shipping costs and all returns must be in the original packaging with proof of purchase.

All international orders are final sale and cannot be returned or exchanged.

There may be some slight variation in color, texture, and finish due the handmade nature of The Collective products. These should not be considered flaws or defects.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

We’re committed to getting your order to you as quickly as possible! While we're taking extra safety precautions with packaging and delivery, we still aim to have your order delivered within 5-7 business days.

If your order has not arrived within this timeframe, please don't hesitate to reach out to our Customer Service team for assistance.

Delivery times for international orders will be displayed at checkout.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!